Help me! FAQs

All the answers to your questions about tempoclothing.co.uk can be found below. If you have any questions that remain unanswered after reading through this page please contact us on
info@tempoclothing.co.uk and we will get back to you as soon as possible.

Questions about payment and ordering

We accept the following cards:
Visa, Mastercard, Delta, Switch Maestro, Solo and Visa Electron

A currency converter will be available to you should you wish to purchase items from outside of the UK, or any areas using an alternative currency.

We only accept payment by Credit Card, Charge Card or Debit card on the Internet. Please note we DO NOT accept the following payment methods:

Payment on Delivery
Email
Instalments
Splashplastic
Cheque
Bank Transfer
Postal Order
PayPal
Laser Card

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered

Do I have to order online?

Ordering over the internet with tempoclothing.co.uk must be carried out using the secure payment method that is offered on our website. However, tempo clothing ltd does have three high street stores that you can visit should you prefer to do your shopping offline.

When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an email within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an email will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

Yes. tempo clothing ltd gift vouchers can be purchased online, and can be used at each of our stores. Please note that the vouchers cannot be used to make online purchases, and refunds cannot be given on gift voucher purchases.

Questions about delivery charges and destinations

We deliver to most major countries. If you have a query about delivery of goods to your country/address please contact us by emailing info@tempoclothing.co.uk .

A full list of our postage and packing charges can be found on our delivery information page .

Your delivery will be sent via Royal Mail recorded delivery. We suggest that you use your place of work address as the delivery address when placing your order if you are not available to sign for your packages at home.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

All orders require a signature, so we are unable to leave your order in a safe place.

Questions about a product

Unfortunately some items will be out of stock or be removed from the site altogether if discontinued.

We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. Check the site regularly to see if your desired item becomes available again or for new similar items that may become available.

Our staff will not be able to advise you when a certain item will be back in stock due to the nature of the deliveries we receive.

We include as much information as possible about a product on the product page itself. Sizing and colour details can be found by clicking on the item.

This means that the product is temporarily out of stock or has been discontinued. Check the site regularly to see if your desired item becomes available again or for new similar items that may become available.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Please be advised that we cannot tell you where else our products can be purchased

Technical Problems

My email address/password is not recognised

Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.

If these are not successful or you have other email address or password related problems please contact info@tempoclothing.co.uk with your query.

This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.

Other Technical Problems

If you have any queries about tempoclothing.co.uk that you cannot resolve by restarting your PC or deleting the cookies from your PC, please contact us on info@tempoclothing.co.uk and follow the steps below. We will do out best to make sure that normal service is resumed as soon as possible.

To help us look into your problem please try to include in your email as many of the following details as possible:

Your Operating System (e.g. Windows XP, Mac OS 9.0)
Internet Browser (Internet Explorer 6, Netscape 7.02)
What URL you were trying to access (www.tempoclothing.co.uk/ladieswear)
What time the problem occurred
Please cut and paste into the email any error message that appeared on the screen

I'm getting lots of pop-up ads when viewing your site

tempoclothing.co.uk does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it - please contact an IT specialist if the problem persists .

Your order

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch.

Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process exchanges or credit your account within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.

If it has been more than 3 working days since we received your return please contact info@tempoclothing.co.uk .

Under the UK legislation you have the right to cancel your order for any item purchased from tempoclothing.co.uk, for a full refund. This does not apply to any items marked non-refundable.

Order cancellations must be made in writing, quoting your order number, within 7 days to info@tempoclothing.co.uk . Please also provide your full name, invoice and delivery address and the reason for cancellation.

If however your order has already left the warehouse, you will need to return the order to us.

Returns Period

Our return's policy is that if you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable; these are clearly marked online and on delivery notes.

Unfortunately this is not a service that we provide at this time. If you are ordering for delivery to an address other than the billing address, as is often the case with gifts, the invoice will be sent to the billing address so if the order is a gift the recipient will not see how much was spent on the order.

All orders are sent via the Royal Mail's special delivery service and will arrive by 1pm the day after you have placed your order.

Please be aware that next day deliveries must be ordered between 9am and 4pm Monday to Thursday. (Not including bank holidays).

If you have not received your order when expected please contact info@tempoclothing.co.uk and we will update you on the status of your delivery.

Standard Delivery Orders

All orders are sent via the Royal Mail's recorded delivery service, using 1 st or 2 nd class post. Please be aware that these deliveries can take up to 5 working days to process and deliver, and at busier times of the year, such as Christmas, this may be longer.

If your order has not been delivered 10 days after payment has been received, please contact info@tempoclothing.co.uk and we will update you on the status of your delivery.

Please be aware that tempo clothing cannot be held responsible for any delays in delivery due to postal strikes and other such occurrences that are out of our control.

Returns

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue an exchange or refund the full amount (excluding the delivery charge) to your card.

If you require an exchange for an alternative item you will need to place a new order online and return the original item for a refund.
Some products are non-returnable; these are clearly marked on the website and your invoice.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

For more details, including the returns address, please refer to our Returns Policy

If the item you received is faulty at the time of delivery, please contact info@tempoclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please contact info@tempoclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Before contacting us please take note of the timescales required to process a refund:

Please allow 3 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).

When will I receive my replacement?

Before contacting us please take note of the timescales required to process an exchange:

Please allow 3 working days from receipt of a return for us to process an exchange.
Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
- UK - Up to 4 Working Days
- European Union - Up to 8 Working Days
- Rest of World - Up to 14 Working Days

Part of my order is missing

Regrettably mistakes can happen. If you have received you order and an item is missing, please contact info@tempoclothing.co.uk quoting your order number and the missing item and we will investigate the matter further.

Unfortunately, for security purposes, we are unable to accept any orders returned to our Warehouse.

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty, please contact info@tempoclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a full refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact info@tempoclothing.co.uk quoting your order number and the required refund amount.

Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.

For Example:

The value of the products in your order was £100 and you used a "£10 off when you spend £100" discount, therefore paying £90.
You then returned a product to the value of £10, which means that the value of the products you kept is now only £90.
An order to the value of £90 would not qualify for a "£10 off when you spend £100" discount; therefore the £10 discount originally applied will be deducted from the refund amount.
Your refund would therefore be £0

About tempoclothing.co.uk

All the items you see on tempoclothing.co.uk are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click 'add to basket'. You can then go back and add additional items to your basket or 'proceed to checkout'.

Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).

Do you have a Shop?

Monday 9 - 5.30
Tuesday 9 - 5.30
Wednesday 9 - 5.30
Thursday 9 - 5.30
Friday 9 - 5.30
Saturday 9 - 6
Sunday 11 - 4 (Swansea only)

We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Help Me! FAQ's