Order Cancellations
Under UK legislation you have the right to cancel your order for any item purchased from tempoclothing.co.uk, for a full refund. This does not apply to any items marked non-refundable.
Order cancellations must be made in writing, quoting your order number, within 7 days to info@tempoclothing.co.uk . Please also provide your full name, invoice and delivery address and the reason for cancellation.
If however your order has already left the warehouse, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable; these are clearly marked online and on delivery notes.
Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please return your invoice and parcel to:
tempo clothing ltd,
Web returns
The Croft,
Croft Road,
Neath,
West Glamorgan,
South Wales,
UK
SA11 1RW
Faulty Item
If the item you received is faulty at the time of delivery, please contact info@tempoclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact info@tempoclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
* As sent – fully tagged, unworn and new
Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force. |